The clinic that stopped losing 60 calls a week. Booking rate jumped 34%.
The problem
A general-practice dental office with one front-desk lead was losing roughly sixty calls a week after hours and on weekends. New patients were calling competing practices the moment they hit voicemail.
"Voicemail is where new patients go to call somebody else."
What we built
The After-Hours Voice Receptionist, voiced to match their existing front-desk personality, with direct integration into the practice management system's calendar. Calls outside business hours route straight to the AI; in-hours overflow rings the front desk first, then falls back.
Urgent dental issues (pain, swelling, trauma) are escalated to the on-call dentist's mobile within ninety seconds.
The result
Zero missed after-hours calls in the first sixty days. Booking conversion on after-hours calls clocked in at 34% higher than the in-hours human-handled baseline because the AI books on the spot rather than promising a callback.
"We were missing 60 calls a week after hours. Now we miss zero, and our booking rate jumped 34%."
Dental Practice Owner
Crew Automate